Responding to Library Emergencies


 

This manual was compiled by the members of the Emergency Manual Committee.

Greg Cantrell, Environmental Health & Safety
Terry Caton, Special Libraries
Robert Milevski, Preservation
April Miller, Access Office
Tracy Mincher, Systems Office
Lorraine Mukerji, Public Services & Collection Development
Dottie Pearson, Administrative Services
Gail Smith, Rare Books & Special Collections
Beverly Szwast, Technical Services
Larry Woods, Systems Office

Editing assistance was supplied by Gretchen Oberfranc.
Additional assistance was supplied by Ted McLaughlin and Meghan Weeks.

If you have suggestions or additions for changes to this Manual, please send them to April Miller in the Access Office.

For more information on emergencies see the University Emergency web page at: http://www.princeton.edu/main/administration/safety/emergency/

 

Overview of Contents


General Guidelines
If you observe that there is potential danger in any developing situation:
Branch Libraries: notify Public Safety at 911
Firestone Library: notify Library Security at 8-3221.

 


Patron Relations

Introduction

Accidents

   If medical assistance is required, follow General Guidelines.

Aberrant Behavior:

Emotionally Disturbed Persons
   Do not approach the person; follow General Guidelines.

Lonely, Possessive / Helpless Persons
   Do not let such persons monopolize your time.

Persons Suspected of Being under the Influence of Alcohol/Drugs
   Be discreet, keep a safe distance, follow General Guidelines.

Criminal Behavior:

Panhandling / Soliciting / Petitioning
   A violation of University policy; follow General Guidelines.

Possession of a Weapon
   Do not provoke a confrontation; follow General Guidelines; alert all staff immediately.

Sex Offenses
   Follow General Guidelines; alert all staff immediately.

Telephone Harassment
   Hang up immediately; if caller persists, follow General Guidelines.

Theft of Library Materials
   Do not talk to, detain, or follow the person; be observant and give accurate description to Public Safety or Library Security.

Theft of Personal Items
   Follow General Guidelines.

Trespassing
   Get backup from a colleague; give verbal warning; if ignored, follow General Guidelines.

Vandalism
   Do not talk to, detain, or follow the person; be observant and give accurate description to Public Safety or Library Security.

Disruptive Behavior:

Demonstrations / Pranks
   If brief and harmless, do not interfere; if longer and organized, follow General Guidelines.

Eating / Drinking
   Give verbal warning; if ignored, follow General Guidelines.

Irate/Abusive Behavior
   Evaluate the situation; identify yourself as a staff member; give verbal warning; if ignored, follow General Guidelines.

Sleeping
   Evaluate the situation; identify yourself as a staff member; give verbal warning; if ignored, follow General Guidelines.

Talking/Socializing
   Evaluate the situation; identify yourself as a staff member; give verbal warning; if ignored, follow General Guidelines.

Verbal/Physical Altercations between Patrons
   Do not try to defuse the situation yourself; follow General Guidelines.

 

Emergency Procedures

Introduction

Bomb Threat
   Follow General Guidelines; evacuate Library if instructed to do so by security/police; do not lock Library.

Earthquake
   Watch for falling objects; do not move injured persons unless in immediate danger.

Elevator Problems
   Do not attempt to remove passengers; call Maintenance (weekdays) or Security (evenings, weekends).

Evacuation Procedures
   Leave quickly through the closest exit.

Fire
   Activate nearest alarm; follow General Guidelines; evacuate Library; do not lock Library.

Floor/Ceiling Damage
   Remove patrons from affected area; cover books and/or furniture with plastic if possible; call Maintenance (weekdays) or Security (evenings, weekends).

Power Outage
   Turn off computer equipment; proceed cautiously to an area with emergency lights.

Suspicious Letter or Package
   Do not open the package. Call Security.

Tornado
   Move away from windows and toward interior corridors; be guided by Security.

 

Appendix I

Accident Reports

Incident Reports

Appendix II

Emergency Action Plan for Firestone Library
Appendix III

Evacuation Exit Recommendations for Firestone Library

Maps of Firestone Library

Appendix IV
Emergency Procedures Poster

Patron Relations Poster

Appendix V
Disaster Response Plan for Princeton University Library